FREQUENTLY ASKED QUESTIONS | CYPRESS AT STONE OAK
Have questions? We have answers.
Check out our answers to the following FAQs – from submitting your application to learning more about resident life at Cypress at Stone Oak Apartments.
Want to hear directly from our residents? Visit our testimonials page to see what our community members love about calling Cypress at Stone Oak Apartments home.
Amenities & Floor Plans
What amenities does Cypress at Stone Oak have?
Cypress at Stone Oak offers a resort-inspired lifestyle with resort-quality amenities like a golf course featuring scenic views, two entertaining clubhouses, two swimming pools and sundecks, a fenced dog park, and valet trash service. Stay active with our two 24-hour fitness centers and yoga studio, or unwind in our serene park setting and outdoor fireplace. Unit features include granite countertops, stainless steel appliances, 8-burner gas stoves with double ovens, private balconies or patios, walk-in closets, and central heating and cooling. Enjoy all this and more inside a gated community sure to provide you and your family peace of mind.
Does Cypress at Stone Oak have a fitness center?
Yes, Cypress at Stone Oak has two 24-hour fitness facilities and a yoga studio.
What floor plans are available at Cypress at Stone Oak?
Cypress at Stone Oak features luxury 1-, 2-, 3-, 4-, and 5-bedroom apartments and homes for rent, in a wide variety of floor plans sure to fit any lifestyle.
Does Cypress at Stone Oak have EV charging stations?
No, Cypress at Stone Oak does not have electric vehicle charging stations.
Does Cypress at Stone Oak have parking available?
Yes, Cypress at Stone Oak has private parking and private garages available.
Location
Where is Cypress at Stone Oak located?
Cypress at Stone Oak is located at 24345 Wilderness Oak, San Antonio, TX.
What school district is Cypress at Stone Oak in?
Cypress at Stone Oak is in the North East Independent School District.
How far are grocery stores like HEB, Trader Joe's, and Costco?
HEB Plus, Trader Joe's, and Costco are all about ten minutes from Cypress at Stone Oak!
What major employers is Cypress at Stone Oak located near?
Cypress at Stone Oak is located near employers like the Joint Base San Antonio (JSBA), Northeast Baptist Hospital, ChristUS Santa Rosa Hospital, and Kindred Hospital San Antonio.
Where is the closest Airport?
San Antonio International Airport is about 15 minutes south of Cypress at Stone Oak Apartments.
Is Stone Oak a good place to live?
Yes, Stone Oak in San Antonio, TX, is an excellent place to live, known for its beautiful neighborhoods, top-rated schools, and family-friendly atmosphere. The area offers convenient access to shopping, dining, and entertainment, along with amenities like parks and golf courses. With its reputation for safety, well-maintained properties, and a strong sense of community, Stone Oak is a highly sought-after location for families and professionals alike.
Application
Do you run credit and background checks?
Yes, we conduct a third-party screening that looks at credit history, rental history, and criminal background. The screening does not have specific credit score criteria but does flag items such as recent evictions, bankruptcies, felonies, and monies owed to previous landlords.
Are guarantors accepted?
Yes, we accept guarantors. Guarantors must also complete an application for residency, undergo screening, and meet our resident qualification criteria.
Is my security deposit refundable?
Security deposits are refundable contingent upon any damage to the apartment home beyond normal wear and tear. Please check your lease agreement for details about our security deposit requirements.
Are there any specials or discounts?
We do run special offers from time to time. Please check our promotions page, our Google posts, or contact our team to find out about any current specials.
Fees
What fees should I expect?
For detailed information about all fees and costs associated with living at Cypress at Stone Oak, please visit our fees page.
Resident Life
Is this a pet-friendly apartment community?
Yes, we are a pet-friendly apartment community. We require all pets to be registered with our community, and certain pet fees may apply. Please visit our pet policy page for more details.
Are aggressive breeds accepted?
While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier). We generally welcome any pets you'd find at your local pet store to join you in your home. Any animals that aren't cats or dogs need to stay in a cage or tank. Aquarium tanks over 50 gallons are prohibited, and non-domestic animals are not allowed. Note: Registered service and assistance animals are not subject to the same restrictions under our pet policies.
Can management address emergency maintenance requests?
Yes, you can reach our team anytime to place a routine or emergency service request by calling our 24/7 service hotline. If you call outside of office hours, our on-call service associate will be on hand to address requests that qualify as an emergency.
Can I make a noise complaint about a neighbor?
If you experience excessive noise from a neighbor or outside our community quiet hours, please contact our community team so we can help address your concerns. If you ever feel like a neighbor's safety is at risk, please call 911.
Can I make changes to my apartment?
You can make certain changes, like painting walls and hanging wall art, to reflect your personal style while still complementing the rest of your community and protecting your security deposit. Please check your lease agreement or ask our community team about specific decorating policies.
Can management enter a resident's apartment home?
Our lease agreement gives the community team the right to enter a resident's apartment home at any time. However, we try to make residents aware of any scheduled inspections or any need to enter their home at least 24 hours in advance. In the case of an emergency, like a leak, management has the right to enter without advanced notice to prevent further damage to the apartment home or community.
Rent/Lease Agreement
When is rent due?
Rent is due on the first of each month.
How do I pay rent?
Visit our Online Portal to pay you rent & view your account information.
Are there late fees for late rental payments?
Yes, please check your lease agreement for more information about our late fee policies.
Is there a penalty for breaking a lease?
Yes, our early termination policy is defined in your lease agreement. However, there are some exceptions to this. Please contact our team for more information.
Can I sublet my apartment to someone?
No, we do not permit short-term renting or subletting of any sort in our community. Homestay services such as Airbnb or VRBO are also prohibited.
Do we have a money-back guarantee?
Yes, we have a 30-day money back guarantee, you can read our policy for more details about this offer.
